Knowledge Management Analyst

Job Category: Administration and Office,Banking and Financial Services,Insurance & Superannuation Job Description

Knowledge Management Analyst Position Type:

12 monthfixed term Location:

All locations across Australia considered About the role We are seeking a

Knowledge Management Analyst

to be a key contributor within the Knowledge, Training and Governance teams’ Tier 2 Knowledge Management function. This role plays a critical part in centralising knowledge and resources to strengthen the capability of the Customer Group and broader CSC. As the

Knowledge Management Analyst , you will be responsible for the day-to-day management of the Customer Group’s Knowledge Management system, which stores and governs the business unit’s Intellectual Property (IP). Specialising in content management or platform management, you will ensure knowledge assets are accurate, accessible, compliant and fit for purpose. This role takes a consultative, stakeholder-focused approach, working closely with teams to understand their knowledge needs and translate them into structured, usable content within the repository. Key responsibilities

Maintain and improve the Customer Group Knowledge Management system, ensuring guides, templates, policies and procedures are accurate, current and fit for purpose Supporting Customer Group staff to effectively use the repository, enabling self-service and continuous capability uplift Collaborating with stakeholders to develop, update, and oversee knowledge content, addressing gaps and ensuring accuracy Managing language, technical and compliance reviews to align materials with CSC branding and requirements Contributing to broader Knowledge, Training, and Governance team activities What we’re looking for RG146 qualification highly regarded Strong knowledge of CSC’s superannuation schemes, products, processes and systems Great attention to detail, with the ability to produce clear, accurate and well-structured written content Excellent communication skills, adaptable to diverse audiences Confidence engaging internal stakeholders and working collaboratively as part of a team The ability to work autonomously, manage competing priorities and consistently meet deadlines Consultative approach when gathering requirements, translating business needs into knowledge assets The team is shaping how CSC captures, curates, and shares knowledge to stay ahead in a rapidly evolving digital landscape Join a collaborative and supportive team with leadership committed to your growth and success Work across CSC, gaining exposure to a range of teams, specialists and diverse expertise What you’ll get in return At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. We’re proud to be an equal opportunity employer — and proud of the progress we’re making. To apply for this position, please upload a current CV and cover letter (maximum one page) outlining your suitability for the role and the skills and experience you would bring. To ensure all applications are considered in the review process, we request you to please apply through the advertised links only. For any other questions about this role, contact: recruitment@csc.gov.au

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