Head of Retail value creation CoE

Head of Retail value creation CoE At ING, we believe in the power of fresh thinking and diverse perspectives. We’re committed to creating a banking experience that’s simple, empowering, and human—and we know that starts with exceptional people. That’s why we’re looking for a strategic, forward-thinking leader to help shape the future of retail banking in Australia.

is more than a leadership role—it’s an opportunity to influence the direction of one of Australia’s most innovative banks. As a trusted advisor to the Head of Retail, you’ll play a central role in defining and executing our strategic agenda, driving transformation, and ensuring operational excellence across the Retail division.

You’ll lead the Business Management Office and work across all areas of the business—Product, Operations, Technology, Risk, and Finance—to align priorities, accelerate delivery, and ensure we’re always moving forward with purpose. Whether you’re crafting board-level communications, overseeing performance metrics, or guiding cross‑functional initiatives, your work will directly impact how we serve our customers and grow our business.

What You’ll Do

Shape Strategy

Partner with the Head of Retail to define and deliver the strategic roadmap for ING’s Retail division, ensuring alignment with broader business goals.

Drive Execution

Lead the coordination and execution of high‑impact initiatives across multiple teams, ensuring seamless delivery and measurable outcomes.

Enable Performance

Oversee business performance management, including the development of dashboards, KPIs, and insights to support data‑driven decision‑making.

Lead Governance

Manage executive communications, including board papers, leadership presentations, and the facilitation of key governance forums.

Commercial Savvy

Collaborate with Business and Finance partners to set, manage budgets, forecasts, resource prioritisation and ensuring Capex and Opex cost‑efficiency / value creation.

Inspire

Foster a high‑performance culture by coaching a small team whilst ‘influencing’ others, promoting collaboration, and driving engagement across the Retail division.

What We’re Looking For

A strategic leader with

10+ years’ experience

in business management, strategy, or transformation, ideally within a large, complex organisation.

Deep expertise in

retail banking , with a strong grasp of customer experience, digital innovation, and regulatory environments.

Proven ability to

influence at the executive level , navigate ambiguity, and lead cross‑functional teams in a matrixed environment.

Strong commercial acumen and analytical skills, with the ability to turn insights into action and drive measurable results.

Exceptional communication and stakeholder engagement skills, with experience preparing board‑level materials and facilitating executive forums.

A collaborative, adaptable mindset with a passion for

coaching others , building high‑performing teams, and fostering a culture of continuous improvement.

What’s in it for you?

Discounted ING Health Insurance

An additional Rest Day to support your wellbeing

An IMPACT day to volunteer on approved sustainability activity

About Us At ING, we’re all about making life simpler and more rewarding – for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed – it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values – not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

Sound like your kind of vibe? We can’t wait to hear from you!

Contact: Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 23 February 2026

Need more?

Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.

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