Head of Accounting, Billing and Trust Products

About the Company Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast‑growing, dynamic business with a global customer base of more than 50,000 and a team of over 300 in the USA, Australia, UK, Canada, and New Zealand.

The Purpose of the Role The purpose of this senior product leader role is to define and drive the strategy for our global accounting, billing, and trust product portfolio. This role will ensure Actionstep meets the evolving needs of mid‑market and enterprise law firms across multiple GEOs while simplifying our accounting offering, maximizing recent accounting investments, and ensuring long‑term scalability.

About You You are a big thinker, looking to create positive change in law‑firm administration and financial management. You care deeply about teams that handle consistent pressure to go faster, keep every detail right, drive revenue realization, and meet regulatory and compliance requirements. You have strong product architecture and design‑thinking skills, enabling you to define scalable product architecture that simplifies user experience while maintaining future product optionality for Actionstep.

What You Will Be Doing

Product Strategy & Portfolio Leadership

Own the end‑to‑end strategy for Actionstep’s accounting portfolio.

Develop a multi‑year roadmap supporting growth and simplification.

Include appropriate AI, pattern learning and automation as part of our solutions.

Balance customer needs, market differentiation, and technical constraints.

Define the optimal product architecture to support native and integrated products.

Market & GEO Alignment

Understand financial, compliance, and workflow requirements across UK, US, and ANZ.

Ensure capabilities meet mid‑market and enterprise needs (e.g., trust compliance, multi‑entity accounting, advanced billing).

Cross‑Functional Execution

Lead a distributed PM team across NZ and Canada.

Collaborate with Engineering, Design, GTM, Support, Finance.

Serve as a key decision‑maker for product priorities.

Product Investment Optimization

Maximize value and profitability of recent legal accounting acquisition.

Define Legal Accounting’s strategic role within the broader portfolio.

Integration Strategy & Ecosystem

Define the optimal product architecture to support native and integrated products.

Define scalable integration future (Xero, Elite, others).

Evaluate deeper standardized integrations to support larger firms.

Product Quality, Compliance & Customer Success

Ensure accounting accuracy, trust compliance, and auditability.

Improve performance, reliability, and usability.

Partner with Support and Success teams to enhance customer experience.

Additional Responsibilities

Relationship Management

Build and maintain strong relationships with all internal and external parties.

Attend and proactively contribute to customer, partner, and internal meetings with the view to add value.

Professional Development

Actively pursue own career development through self‑directed initiatives.

Act as a thought leader within Actionstep and the wider industry.

Stay abreast of industry best practice patterns, products, and technologies.

Continuous Improvement

Proactively identify and participate in continuous improvement of processes and procedures within the Product Team.

Actively contribute to a strong department culture that shares knowledge and experience.

Health & Safety

Assume responsibility for your own and others’ safety and wellbeing.

Report hazards, incidents, and accidents and participate in safety initiatives and programmes.

Other Responsibilities

Undertake any other reasonable duties as required.

Experience & Qualifications

10+ years product management experience, including accounting/financial systems.

Experience with multi‑product strategy and modernization.

Legal industry background preferred.

Demonstrated leadership of distributed teams.

Strong executive communication skills.

Metrics of Success

Delivery of a clear multi‑year accounting strategy.

Improved satisfaction and retention for accounting, billing, and trust modules.

Increased adoption and revenue of Soluno.

Simplification of offerings and clearer segmentation.

High performance and engagement of the PM team.

Benefits

Robust medical, dental, vision offerings.

401(k) with company match.

Flexible working and PTO.

Take your birthday off.

Frequent team‑building events.

Fantastic training and development opportunities.

185‑205k salary range.

This role reports to: Chief Product Officer.

Job Information We have a fantastic and inspirational working environment!

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