Senior Infrastructure Telemetry TPM – Observability Lead

Who is Blueprint? WeareatechnologysolutionsfirmheadquarteredinBellevue,Washington,withastrongpresenceacrosstheUnitedStates.Unifiedbyasharedpassionforsolvingcomplicatedproblems,ourpeopleareourgreatestasset.Weusetechnologyasatooltobridgethegapbetweenstrategyandexecution,poweredbytheknowledge,skills,andtheexpertiseofourteams,whoallhaveuniqueperspectivesandyearsofexperienceacrossmultipleindustries.We’rebold,smart,agile,andfun. WhatdoesBlueprintdo? Blueprinthelpsorganizationsunlockvaluefromexistingassetsbyleveragingcutting-edgetechnologytocreateadditionalrevenuestreamsandnewlinesofbusiness.Weconnectstrategy,businesssolutions,products,andservicestotransformandgrowcompanies. WhyBlueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, you will lead cross-functional technical programs focused on infrastructure telemetry health, device monitoring, and operational excellence across a global datacenter footprint. You will partner closely with engineering, operations, and platform teams to ensure critical infrastructure systems are properly monitored, data quality is maintained, and incidents are detected and resolved efficiently. This role is ideal for a seasoned Technical Program Manager with deep experience in datacenter environments, telemetry systems, and data-driven operational improvement. Responsibilities

Lead the design, development, and rollout of dashboards and monitoring tools to assess infrastructure and telemetry health across global facilities

Manage programs that detect, alert, and remediate anomalies in utility and infrastructure data (e.g., power and water usage discrepancies)

Drive continuous improvement of device onboarding processes to ensure new infrastructure components are fully integrated into monitoring systems

Oversee incident management workflows, including triage, root cause analysis, corrective actions, and resolution tracking

Partner with engineering, operations, and external teams to define and refine alerting logic for outages, performance degradation, and data quality issues

Identify gaps in monitoring coverage and lead initiatives to improve observability, reliability, and data accuracy

Maintain and evolve the team’s operational framework, including backlog management, sprint planning, and delivery tracking

Develop and maintain internal documentation such as playbooks, workflows, and engagement models to support cross-functional execution

Facilitate stakeholder communications, workshops, and program reviews to drive alignment, transparency, and accountability

Qualifications (Required)

7+ years of experience in technical program management within complex, cross-functional environments

5+ years of hands-on experience with infrastructure monitoring and telemetry systems in datacenter or large-scale infrastructure environments

Strong understanding of telemetry pipelines, health metrics, dashboards, and alerting frameworks

Experience managing incident detection and response workflows, including data analysis, root cause investigation, and corrective actions

Proven ability to lead multi-stakeholder programs from planning through execution using agile methodologies

Proficiency with backlog management and delivery tools such as Jira, Azure DevOps, or similar platforms

Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or equivalent)

Excellent communication skills with the ability to translate technical data into clear, actionable insights

Demonstrated ability to manage competing priorities in a fast-paced, operationally critical environment

Preferred Qualifications

Prior experience working in datacenter critical environments or large-scale infrastructure operations

Familiarity with electrical systems and telemetry-driven monitoring solutions, including power and utility metering

Experience improving device lifecycle management and onboarding processes for infrastructure components

Background in operational excellence, service health, or reliability engineering programs

Strong stakeholder facilitation skills, including running workshops, reviews, and cross-team planning sessions

Experience driving continuous improvement initiatives using data analysis and operational metrics

SalaryRange AtBlueprint,westrivetooffercompetitivepaythatreflectsthevalueofourteammembers.Compensationforthisroleisinfluencedbyavarietyoffactors,includingskills,education,responsibilities,experience,andgeographicmarket.ForcandidatesbasedinWashingtonState,theanticipatedsalaryrangeis $135,000 to $145,000 annually . Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. EqualOpportunityEmployer BlueprintTechnologies,LLCisanequalemploymentopportunityemployer.Qualifiedapplicantsareconsideredwithoutregardtorace,color,age,disability,sex,genderidentityorexpression,orientation,veteran/militarystatus,religion,nationalorigin,ancestry,marital,orfamilialstatus,geneticinformation,citizenship,oranyotherstatusprotectedbylaw. Ifyouneedassistanceorareasonableaccommodationtocompletetheapplicationprocess,pleasereachoutto:recruiting@bpcs.com Blueprintbelieveintheimportanceofahealthyandhappyteam,whichiswhyourcomprehensivebenefitspackageincludes: Medical,dental,andvisioncoverage FlexibleSpendingAccount 401kprogram CompetitivePTOofferings ParentalLeave Opportunitiesforprofessionalgrowthanddevelopment Location:

Hybrid 3 days per week in Redmond, WA

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