Head of Customer, Marketing & Communications

Head of Customer, Marketing & Communications Location:

Milton, Queensland Employment Type:

Full-time, fixed term 12-month contract

Lead the brand, reputation and growth of a purpose-driven organisation!

Are you a visionary leader who can build brand profile, drive demand for services that change lives and lead a team powering bold organisational growth? Lutheran Services is seeking a dynamic Head of Customer, Marketing & Communications to elevate our reputation, strengthen our market presence and accelerate our growth strategy.

As a key senior leader within Corporate Support Services, you’ll guide the strategy that positions Lutheran Services as a preferred partner in aged care and community services. You’ll shape how we show up, how we’re known, and how we grow with integrity as we embark on an ambitious plan to double in size over the next five years.

This is your chance to lead a high performing team, influence organisation wide strategy, and lead with purpose to help Lutheran Services stand out and be in demand.

About the Role

Lead brand, marketing, sales, communications, stakeholder engagement and fundraising strategy

Drive demand and growth through strategic marketing and business development

Shape organisational reputation through proactive media and issues management

Build influence across government, industry, community and internal audiences

Lead communications that support operational outcomes and enable organisational change

Champion an exceptional customer experience that sets us apart

Oversee fundraising and partnerships to diversify revenue streams

Lead and inspire a high performing multidisciplinary team

Reporting to the Executive Director - Corporate Support Services, this role is central to delivering our 2025-2030 Strategic Plan and positioning Lutheran Services as an innovative, sustainable and thriving provider of aged care and community services.

About You You’re a strategic, creative and commercially savvy leader who knows how to build brands people trust, communicate with impact and deliver marketing that drives demand. You thrive in complex environments, lead with purpose and bring energy to growth and transformation.

You’ll bring:

Senior leadership experience in customer, marketing or communications

Experience delivering brand, marketing and communications strategies

Proven expertise in reputation and issues management

Exceptional stakeholder engagement and influencing skills

Strong leadership capability across multidisciplinary teams

Strategic thinking, analytical strength and commercial acumen

Experience in human services, aged care or community services is a bonus.

About Us Lutheran Services is one of Queensland’s longest-established not-for-profit aged care and community services providers. Celebrating 90 years of service in 2025, we offer a broad range of services including aged care, retirement living, home care, disability, youth and family, mental health, and domestic violence support.

With our 2025-2030 Strategic Plan, we’re growing with purpose to serve more people in more locations, creating great places to work and live, supporting our people to thrive and providing exceptional services. All whilst building on our Lutheran foundations to serve those in need.

Why You’ll Love Working With Us We’re serious about creating a workplace that fuels your purpose, supports your wellbeing, and supports you to love what you do. Here’s what you can expect when you join our team:

Be part of bold growth

Help shape an organisation doubling in size with purpose and integrity

Boost your take home pay: Access salary packaging benefits up to $15,990 tax free

Perks that go beyond the office: Get access to exclusive discounts on health insurance, travel, gym memberships, tech, appliances, and more

Grow your career: Access leadership development and professional learning opportunities

How to Apply Click Apply Now or review the position description here for more information. Applications may be reviewed as they come in, so we encourage you to apply now.

Don’t miss this opportunity to lead a portfolio that shapes reputation, drives demand and delivers meaningful impact across Queensland.

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