General Manager Of Operations

Overview

At Hotel Linen Services, you’re joining a business with real momentum. We’re a challenger brand that’s built strong traction through the energy, teamwork and standards we live every day. Our values are simple because they’re real:

we give a sheet, we make sheet happen, we get sheet done, and we keep sheet simple —guiding how we work and creating a place people enjoy showing up to. We’re trusted by well‑known national and global hotel brands, where consistency, reliability and execution truly matter. The work we do directly supports high‑profile hospitality operations, and our standards reflect that responsibility. The business is entering an exciting phase of growth. With the operation on strong footing and new technology rolling out, we’re positioned to lift throughput and efficiency. You’ll be supported by owners who are clear on strategy, while having the autonomy to make your mark through disciplined execution, culture leadership and continuous improvement. If you thrive on the floor—building buy‑in, coaching people and setting clear expectations—you’ll feel right at home. This is a place where your leadership brand will grow in both visibility and impact. About the Role

Provide day‑to‑day leadership on the floor, setting expectations, running shift rhythms and keeping teams focused, productive and engaged Build a safe, disciplined operating environment through visible leadership, clear routines and consistent accountability Develop leaders at all levels by coaching supervisors, supporting operators and managing performance when required Own and interpret operational KPIs including safety, productivity, efficiency, throughput, customer outcomes and workforce stability Use existing systems and technology to drive performance and decision‑making, while implementing improvements that reduce downtime, protect assets and strengthen operational control. Drive continuous improvement by identifying bottlenecks, reducing waste and improving how work moves through the operation Ensure consistent senior presence during operating hours by coordinating leadership coverage across shifts Work closely with the owners and leadership team to translate strategy into operational execution and support the next phase of growth About You

You love being on the floor and in the middle of the action. You’re not interested in watching from the sidelines or managing through meetings—you’re energised by pace, problem‑solving and rolling your sleeves up to make things happen every day. You’re a strong executor who enjoys turning decisions into action and seeing work through to completion. You bring structure, momentum and accountability to your role, supporting high standards and helping the team stay focused on getting the right outcomes, the right way. You’re comfortable leading large, diverse teams and understand how to get the best out of people through clarity, consistency and trust. People matter to you—you know that performance follows strong leadership, not the other way around. Selection Criteria

To be considered for this role, you will bring: Leadership experience in a production, processing, manufacturing, warehouse, or logistics environment – or similar A hands‑on leadership style and a genuine desire to spend most of your time on the floor Confidence interpreting operational KPIs and using data to drive decisions What Next

If this opportunity sounds like the right next step for you, please apply with your resume and a brief cover letter outlining why you’re suited to the General Manager of Operations role at Hotel Linen Services. Please note the office reopens on 5 January, and respectfully, only successful applicants will be contacted during that week. Application Questions

Which of the following statements best describes your right to work in Australia? What’s your expected annual base salary?

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