General Manager - Aged Care

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At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

About the role and where you will be working Reporting to the Chief Operating Officer, Residential Age Care, this role works alongside the Quality Director, to provide support and leadership to the residential aged care homes to ensure care, compliance, and commercial governance.

The General Manager of Residential works collaboratively with functional support staff, facility staff and consumers to ensure that the systems and support provided to staff who deliver efficient, high-quality care.

This position is located at our central office in Rivervale and traveling to residential aged care sites as needed.

We’ll also be asking you to

Ensure financial reporting and budget compliance are maintained and achieved

Provide support and direction to facilities management to ensure achievement of key financial performance indicators such as occupancy, AN-ACC reviews, and achievement of cost controls

Ensure all workforce performance reflects policy guidelines and is clearly articulated to staff

Support recruitment and retention capabilities to build staffing capacity

Provide operational oversight to building and asset management functions

Ensure compliance with Commonwealth regulations and reporting requirements

Contribute to reporting functions to ensure high prevalence and high impact risks are managed

Contribute to business growth and new service and revenue opportunities

Prepare and write board reports to contribute to organizational governance

Foster a collaborative relationship between our central support office and homes for best outcomes

Contribute to internal committees and working groups as required to represent residential care

Outbreak management including after-hours support and coordination

The ability to travel regionally on occasion as required

Working with us At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.

Free employee assistance program

A diverse range of services which allows professional development and growth

Annual leave starting at 4 weeks

Carers/personal leave

Service Awards for long standing employees

Flexible working environment

How to apply To express your interest, please apply with an up‑to‑date resume, and a cover letter outlining your experience and suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for

National Police Clearance – current within 6 months (or evidence of application)

Qualifications

About us Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers delivers care and services to over 3,000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

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