Head of Consumer

The Perth Bears are seeking an experienced Head of Consumer to lead the design, build and delivery of the Perth Bears’ fan-facing commercial operations across memberships, ticketing, and stadium seating. This is a hands-on leadership role at the centre of revenue growth, customer experience and fan engagement. Reporting to the General Manager – Commercial, you will be responsible for building the entire consumer function from scratch: implementing technology platforms, designing membership products and pricing, configuring stadium seating and inventory, creating the team to deliver it all, and managing the end-to-end member journey from first interaction through to match-day experience. You will lead the design and execution of membership and ticketing strategies, oversee merchandise and retail operations and work closely with Marketing, Partnerships, and venue and technology partners to deliver a connected, data-driven, fan-first experience. This role requires someone who has built these functions before — not simply managed existing ones — and who is comfortable operating across strategy, technology, operations, and frontline delivery simultaneously. The Head of Consumer will establish the standards, platforms, team and culture that underpin lifelong fandom and sustainable consumer revenue for the Perth Bears. Need to contact one of our staff members? Click here to view staff profiles: #J-18808-Ljbffr