ERP Public Cloud Senior Logistics Consultant - Sales & Service

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

PURPOSE AND OBJECTIVES As an enabler of the Intelligent Enterprise in the Experience Economy, the SAP APAC Delivery Hub organization helps our customers to run at their best. Our services, support, and tools guide, simplify, and accelerate our customers’ journey towards becoming intelligent enterprises with SAP’s digital platform, intelligent suite, and intelligent technologies. Together with our customers and partners, we drive differentiating innovation and create exceptional business outcomes. As a central part of the Customer Engagement and Adoption Organisation, the Delivery Hub is implementing end-to-end solutions with our customers by translating their aspirations into business solutions. We strengthen the relationship with our customers and strive for long-term engagements.

Within the ERP Public Cloud team, we work as a global organization to support our customers across their full lifecycle. Our purpose is to apply knowledge to empower our customers and ecosystem to achieve their business outcomes.

EXPECTATIONS AND TASKS As a Senior Logistics Consultant, you will guide our customers to success with their cloud transformation. The role requires deep understanding of the ERP Public Cloud business processes across functional borders, as well as a service-oriented attitude with the aim to achieve customer success. The candidate will be at the core of the ERP Public Cloud organization, implementing strategic services and acting as functional Subject Matter Expert across all customer deployments. The Logistics Consultant role is critical for our customers and SAP’s success and is accountable for the overall services and support engagement and successful delivery of the Delivery Hub’s services. Apply subject matter and product expertise across various services including but not limited to Project Delivery, Customer Onboarding, supporting customers via Preferred Success/Success Plans, managing Escalations, supporting business development and Portfolio support activities.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES The role

Cloud mindset with focus on ensuring continuous adoption, customer success and references for ERP Public Cloud customers. Ability to articulate solution capabilities, value and differences from other deployment options.

Deep product expertise and business experience with focus on Logistics, initially and primarily with SD (Sales Distribution) & Service Management and extending that to MM, IM and Procurement and other Logistics modules. Strong knowledge of Logistics processes and best practices.

Good understanding of cross industry and specific Logistics business processes

Ensure customer success, satisfaction, and reference ability for ERP Public Cloud customers

Articulate the ERP Public Cloud business capabilities and value, differentiate ERP Public Cloud and Any-Premises solutions

Apply best practice methodology & tools to ensure successful customer adoption

Understand and practice value-based “fit to standard” delivery approach

Drive the adoption of the value-based innovation roadmap and guide the customer in their journey

Role Requirements

Expertise in the configuration and implementation of Logistics modules primarily in SD (Sales & Distribution) and Service Management, and the Logistics Execution.

Further expertise in MM (Materials Management), IM (Inventory Management), Procurement, including integration to Finance is also required.

Emphasis on generalist knowledge / business experience and the ability to deep dive if required

Holistic overview of the SAP product and service portfolio (ERP Public, SAP ECC, Business Suite, or R/3)

Strong knowledge of ERP Architecture and Integration

Ability to conduct complex and interactive customer workshops

Professional Experience

15+ years of professional experience with demonstrated knowledge of at least one industry/ solution segment.

10+ years of ERP and SAP product delivery experience

10+ years customer facing experience within a consulting capacity.

Deep product expertise/ business experience with specific focus on SD, Service and MM in Logistics. Strong knowledge of Logistics processes and best practices.

Delivery experience with SaaS cloud solutions and agile methodology (e.g., SAP Activate).

Knowledge of the SAP product and service portfolio including differences in deployment methodology.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

Located in Sydney and Melbourne (Hybrid) Employment Type: Regular Full Time Expected Travel: 0 - 90%

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