Job Description
As the Service Product Manager - Automation (SPM), you will own the strategy, development, and lifecycle of our Automation services, ensuring they deliver customer value and align with FCTG goals. Act as the link between business needs and technical execution, you'll define the service roadmap, prioritise customer feedback, and drive continuous improvement in IT service delivery.
If you enjoy managing the Automation portfolio’s performance, overseeing supplier relationships, and implementing cost and financial management strategies, leading a diverse team while setting clear targets for quality, performance, and capability, we encourage you to apply!
Day in the life
Own the end-to-end lifecycle, vision, and roadmap for the Automation service portfolio
Translate strategic business objectives into scalable, value-driven automation solutions
Engage stakeholders across business, IT, operations, and vendors to gather requirements and align priorities
Define, track, and report on service performance using SLAs, KPIs, adoption, and value-realisation metrics
Drive continuous improvement through backlog prioritisation, innovation pipelines, and technical debt management
Lead service enhancements, releases, and change coordination to ensure minimal business disruption
Oversee incident, problem, and root cause management to improve service reliability and resilience
Manage service costs, budgets, and vendor performance to optimise value and return on investment
Ensure operational readiness through robust documentation, knowledge management, and support models
Maintain compliance with security, risk, and regulatory standards across all automation capabilities
What you’ll Enjoy
♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Job no:
529275TN
Brand:
Product and Technology
Work type:
Full time
Location:
Queensland
Categories:
Digital and Technology
Advertised:
19 Feb 2026 E. Australia Standard Time
Applications close:
26 Feb 2026 E. Australia Standard Time
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