Senior Manager Digital Product

Senior Manager Digital Product – Regional Deployment Manager (APD) As part of Caterpillar’s digital transformation, this role leads deployment of the Dealer ERP Template and Annual Deployment Plan across the Asia Pacific region, ensuring high‑quality outcomes through scaled Agile practices.

Key Responsibilities

Managing the day‑to‑day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects both for ERP Cat Dealer Template and Annual Deployment Plan (ADP), including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.

Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.

Carry “Voice of the Dealer” into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365, and to Caterpillar Product owners for other Caterpillar Deployment Projects within the Annual Deployment Plan (ADP).

Serving as an collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators and Caterpillar product and engineering teams and Caterpillar DSD and Digital leaders.

Facilitating meetings and discussions with Caterpillar Dealer, Cat Digital & DSD leaders to share continual update and full transparency of status on deployment projects for ERP & ADP.

Lead and mentor existing team members to foster a high‑performing Agile culture.

Identifying, escalating, and tracking risks, issues and cross‑team dependencies so deployment projects run to committed time schedules and expected quality.

Managing the Azure DevOps environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion.

Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template and other Cat Digital Products.

Give strategic leadership to your deployment team and set working priorities.

Achieve Enterprise set Deployment targets for each calendar year.

Develop existing teams talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc.

Manage team T&E budget.

Limited Travel required. (Up to 25% of working time).

Required Experience & Skills

ERP & Systems Knowledge (MS Dynamics 365 focus)

Hands‑on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.

Understanding of ERP configuration, security, and integrations with related systems.

Awareness of Microsoft release cycles and ability to assess new features for business value.

Knowledge of System product lifecycle management, including adoption and change management.

Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives. Translates vision into specific functional or departmental initiatives.

IT Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.

Change Control: Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented; ability to manage changes in the production environment and processes effectively. Train others in how to review a proposed change and assess the potential impact of the change on the organization or environment.

IT Project Management: Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources. Ensures that technical objectives and functional requirements align in all IT projects.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end‑users perform specific tasks (ex: ERP and CRM products).

Preferred Experience & Skills

Demonstrate the ability to and experience of building teams, processes and organizational frameworks in relation to ERP and System deployments.

Working experience of deploying Microsoft D365 and leveraging Mavim, Leapworks and Walkme.

The position typically requires a college or university degree or certification that is equivalent.

Proven experience designing and implementing Dynamics 365 Customer Service.

Strong understanding of customer service and support operations.

Experience with full lifecycle implementations of Dynamics 365, from requirements gathering to deployment.

Extensive experience in systems architecture, focused on Microsoft Dynamics 365 implementations.

Microsoft Azure: Experience with Azure PaaS and IaaS services, including Azure Functions, Logic Apps, Service Bus, Event Grid, and Azure Data Factory.

Power Platform: Proficiency with Power Apps, Power Automate, Power BI, and AI Builder.

Integration Technologies: Experience with Azure API Management, Logic Apps, Azure Service Bus, and Azure Integration Services.

Data & Analytics: Knowledge of Azure Synapse Analytics, Power BI, and data modeling for Dynamics 365 implementations.

DevOps: Experience with Azure DevOps, including source control, pipelines, and ALM practices for Dynamics 365.

Security: Knowledge of Microsoft Entra ID (formerly Azure AD), role‑based security, and data protection in Dynamics 365 implementations.

Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions.

Knowledge of Caterpillar business and dealership operations preferred.

Interest in AI transformation.

Additional Details

This position has the option to be based in Singapore, Australia (Melbourne, Brisbane and Perth).

Working Environment: 5 days in office.

Relocation assistance is NOT available for this position.

Visa sponsorship is NOT available for this position.

Benefits

Competitive Salary Includes an attractive bonus structure and employee share program.

Parental Leave – Generous policy with flexibility to take leave at full or half pay.

Diversity & Inclusion – Caterpillar is committed to equal opportunity and equal outcome, fostering a diverse and inclusive workplace.

Staff Discounts – Enjoy discounts across health insurance, shopping, food, wellbeing, and travel.

Global Career Opportunities – As a global company, Caterpillar offers international career paths, along with training and development programs.

Free Onsite Parking – Convenient and cost‑saving onsite parking available for all employees.

Company Information

Seniority level:

Not Applicable

Employment type:

Full‑time

Job function:

Product Management and Marketing

Industry:

Construction and Machinery Manufacturing

Equal Employment Opportunity Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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