Credit Officer

Benefits

Hybrid and flexible working – work from home or from modern, open‑plan offices. We will provide you with WFH IT equipment and reimburse up to $500 for additional equipment.

Competitive remuneration and career progression with reward and recognition.

Learning and career development programmes for all roles and levels.

Flexible leave options including up to 26 weeks paid parental leave.

Free daily breakfast and office social events.

Genuine commitment to health and wellbeing, pro‑ bono and community work, and diversity and inclusion across our firm.

About The Role And Team We have an opportunity for a Credit Officer to join our national Finance team, based in our Melbourne office. The Finance Team at Hall & Wilcox is a team of 38 that provides financial and management accounting, trust accounting, accounts payable, accounts receivable, payroll, banking and practice support functions across the firm.

Reporting to the Credit Manager, you will have experience in collecting debtors for the firm and will work closely with partners to manage debtors and collections.

This role will form part of the credit control function and will assist with the day‑to‑day workflow of the team.

Responsibilities

Manage debtor collections across the insurance and commercial practices, including collections via calls and emails.

Liaise with partners to assist with the collection of their clients' outstanding debtors, identifying the best communication method given the circumstances.

Resolve client queries.

Assist the Receipting & Allocation Officer with rectifying unidentified deposits.

Maintain and improve processes and procedures to control financial transactions.

Act as a back‑up to the Receipting & Allocation Officers – when required, assist with:

Receipting for firm accounts.

Processing client credit card payments.

Resolving client payment queries.

Rectifying unidentified deposits.

Preparing documentation for refunds of duplicate/incorrect payments.

Ad hoc duties as required from time to time.

About You

Minimum 3+ years’ experience in credit control, ideally within a law firm or professional services environment.

Relevant tertiary qualification.

Proven experience managing high‑volume debtor collections and receipting, with a strong track record of reducing debt and maximising cash flow.

Strong decision‑making skills in debt collection, including knowledge of what information to send, who to send it to, and when to escalates issues.

Ability to build and maintain strong internal relationships across all levels, with a strong customer‑service focus.

Demonstrated ability to work autonomously and within a team.

Advanced Microsoft Excel skills.

Highly proactive with excellent organisational skills, including the ability to plan and prioritise effectively.

Exceptional verbal and written communication skills, strong attention to detail and problem‑solving ability.

High level of enthusiasm, positivity and resilience.

About Us Hall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian‑based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

We are known for having a great culture that is warm, welcoming, progressive, inclusive and supportive, supported by our enduring values – the Hallmarks.

Our Smarter Law approach looks beyond the status quo to think differently and find solutions – enabling technology, challenging business models, innovative pricing and creative resourcing.

To learn more about Hall & Wilcox, visit our website.

Apply Now Let’s connect. Click apply to submit your application.

EEO Statement At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

Disability Support We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at Kim.Chalmers@hallandwilcox.com.au for a confidential discussion.

Additional Role Details

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Finance and Sales

Industries : Law Practice

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