Lead Business Analyst

Lead Business Analyst – Insurance SaaS Delivery

Location: Sydney CBD (Hybrid, 2–3 days in office) About the Role We are seeking a Lead Business Analyst to head up the business analysis function while remaining hands-on across complex insurance platform implementations. You will define and embed standards, mentor analysts, and uplift capability, ensuring business analysis is consistent, scalable, and delivers successful outcomes. This is a leadership role with clear visibility at senior levels. You will present structured recommendations to executives, influence decision-making, and act as the voice of the BA practice in both strategic and delivery contexts. Key Responsibilities Lead and embed business analysis standards, methodology, and best practice Provide clear, structured reporting and recommendations to executives and senior stakeholders Mentor and develop a team of BAs, building capability and consistency across projects Drive discovery, analysis, and solution design across general / commercial insurance initiatives Facilitate workshops, resolve requirement issues, and align business and technical stakeholders Partner with Delivery Managers to ensure commercial and delivery outcomes are achieved Champion continuous improvement across the delivery framework Skills and Experience 10+ years as a Business Analyst, including 3+ years in a lead or people management role Strong background in general/commercial insurance (policy, claims, underwriting) Proven ability to engage and influence executives, with excellent communication and leadership presence Experience setting up or leading a BA practice, with a record of mentoring and developing analysts Background in consulting or SaaS delivery, with multi-client/project exposure Skilled in Agile delivery and BA tools (Jira, Confluence, Visio or Lucidchart) Experience with SaaS insurance platforms or policy administration systems Exposure to integrations, reporting, or automation in insurance Certifications such as CBAP, PMI-PBA, or Agile credentials Why Apply This is an opportunity to build and lead a BA practice within a fast-growing insurance technology environment. You’ll work on complex and meaningful projects in commercial insurance, enjoy a hybrid CBD location close to Wynyard and Martin Place, and join a business that values professional development, flexibility, and impact. Base pay range A$165,000.00/yr - A$205,000.00/yr EEO Statement

This role may require working with teams across regions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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