Service Delivery Manager

Drive outcomes, build trust, and grow your career with Fusion5 Own client relationships and lead service delivery success Join a leading Transformation Partner At Fusion5, we empower organisations to go beyond - delivering connected solutions across business applications, AI, cloud, and security. At Fusion5, we empower organisations to go beyond - delivering connected solutions across business applications, AI, cloud, and security. We're seeking a proactive and commercially savvy

Service Delivery Manager - Finance & Operations to join our Customer Success team located in Melbourne or Sydney. You'll play a pivotal role in managing service delivery across a portfolio of clients - act as the primary operational contact for customers, coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value. As the key contact post-implementation, you'll become a trusted advisor, driving continuous improvement and lasting client relationships. What You'll Do Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction Manage work orders, project coordination, and PartnerPlus contracts Facilitate regular client meetings and maintain effective communication strategies Oversee incident management, SLA compliance, and reporting activities Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes Identify opportunities for upsells, renewals, and service enhancements Support business development and promote Fusion5's initiatives What You'll Bring You're a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments. You're known for your ability to manage complexity with calm precision while building trust and driving value. You'll have: Demonstrated experience in managing professional services delivery across multiple clients A strong grasp of SLAs, KPIs, and service metrics in a commercial setting Experience in stakeholder engagement, issue resolution, and continuous improvement A tertiary qualification in Business, Technology, or a related field Certifications in ITIL, PMP, or Agile (preferred) Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project, DevOps) What's in it for you? Fusion5 is proud to be a diverse, inclusive, and forward‑thinking employer. We understand how important flexibility and sustainability are for experienced consultants, and we offer: A collaborative, supportive culture where people enjoy working together. A flexible working environment Birthday leave, volunteer days, and regular social events. Clear development pathways and opportunities to grow your consulting career. Ready to deliver impact? Join Fusion5 and be part of a team that's transforming businesses through service excellence, innovation, and strong client partnerships. Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions. Fusion5 is proud to be a diverse, inclusive, and forward‑thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality. Great outcomes start with great conversations #J-18808-Ljbffr