Product Presales Engineer -Intercom & Access Control

Product Presales Engineer - Intercom & Access Control Overview Hikvision is a world-leading IoT solution provider, with video as its core competency. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets.

Since its establishment in 2013, Hikvision Australia has developed its business with a fast pace, achieved in good market share and successfully built up its brand recognition in the Australian security industry.

About the Role This role focuses on the presales and product management of

Access Control ,

Intrusion Detection , and

Video Intercom

systems in the Australian market. The ideal candidate will act as a key link between headquarters and the local market, supporting business growth through product localization, go-to-market planning, and customer-facing presales activities.

Responsibilities

Product Lifecycle Management

Manage the end-to-end product lifecycle for Access Control, Intrusion, and Intercom systems.

Align local product roadmap with HQ strategy and Australian market needs.

Drive new product introductions, monitor performance, and manage phase-out transitions.

Market Demand and Opportunity Identification

Identify market trends, customer behaviour, and industry developments.

Collect and analyse client requirements to support product refinement and localisation.

Explore and define new product opportunities through market insights and competitive analysis.

Collaborate with sales and technical teams to provide presales support, including solution design, feature explanation, and proposal assistance.

Assist in customer meetings, technical discussions, and proof-of-concept engagements.

Support tender responses and technical documentation preparation.

Marketing & Enablement

Develop localised marketing materials and product documentation.

Organise product launches, webinars, and promotional events to increase market visibility.

Deliver product training to internal teams and partners to strengthen product understanding and sales capability.

Cross-functional Collaboration

Coordinate with HQ R&D, marketing, and supply chain teams to align on product delivery and improvement plans.

Gather feedback from local sales and technical teams for product enhancement and future planning.

Business Support & Data Analysis

Analyse product performance and business data to identify issues and optimisation opportunities.

Assist in setting product-related goals, pricing strategies, and business forecasts.

Drive the adoption of intelligent access and intercom technologies, aiming to make Hikvision’s non-video products mainstream in Australia within 3 years.

Qualifications, Skills & Experience – Essential

Bachelor’s degree or above in Engineering, Electronics, Telecommunications, or related fields.

At least

3 years of experience

in product management, presales, technical support, or marketing in the security or tech industry.

Solid understanding of Access Control, Intercom, or Intrusion systems is preferred.

Strong learning ability and desire to grow into a subject matter expert in non-video product lines.

Excellent organisational, communication, and problem-solving skills.

Fluent in both

English and Mandarin

(written and spoken).

Willingness to travel domestically and occasionally overseas.

Qualifications, Skills & Experience – Desirable

Project management experience and familiarity with product marketing.

Competitor analysis, market research, and strategy planning capabilities.

Ability to work in a cross-cultural, high-pressure environment with multiple stakeholders.

Seniority level Seniority level:

Mid-Senior level

Employment type Employment type:

Full-time

Job function

Job function:

Product Management, Project Management, and Engineering

Industries:

Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer and Network Security

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