Global Head of Product (Flights & Insurance) - South Bank, QLD

Global Head of Product (Flights & Insurance) - South Bank, QLD Job no:

529882 Brand:

Project and Implementation Managers Work type:

Full time Location:

Queensland Categories:

Commercial

About the Opportunity This is a rare opportunity to own and shape one of Flight Centre's most strategically critical product categories on a truly global scale. As Head of Product – Flights & Ancillaries, you'll be the category visionary and commercial engine behind our Flights & Insurance portfolio, driving strategy, supplier partnerships, product innovation, and performance across five global markets: Australia, New Zealand, Canada, UK, and South Africa.

This is a senior leadership role sitting within our newly established Global Product structure, reporting directly to the Global Product Leader. You'll set the direction, lead a team of specialists and tacticians, and leave a lasting mark on how Flight Centre competes in market.

What You'll Do Lead Category Strategy & Performance

Drive end-to-end accountability for Flights & Ancillaries across all regions and channels. You'll define the product range, set performance targets, and translate data into commercial action.

Champion Product Innovation

Identify and develop exclusive FC product ranges and innovative travel experiences that differentiate Flight Centre in a competitive landscape.

Build Strategic Supplier Partnerships

Work hand-in-hand with our Global Supply team to negotiate exclusive and always-on promotional offers.

Drive Operational Excellence

Partner with internal teams to streamline product-to-market processes and reduce manual touchpoints.

Develop Your Team

Provide clear leadership, coaching, and direction to a category team of specialists and tacticians across multiple regions, fostering a culture of data-driven decision-making and customer-centricity.

What You'll Bring

10+ years of travel product and industry experience

5+ years in a senior product or category management role

Proven track record leading global or multi-regional product teams

Deep expertise in flights: fare construction, GDS systems (Sabre/Amadeus), airline ticketing rules, interline agreements, and IATA/AFTA regulations

Strong commercial acumen with demonstrable P&L results

Experience driving product automation, system optimisation, and operational efficiency

Exceptional stakeholder engagement skills across suppliers, tourism boards, and internal partners

Strong analytical mindset with proven ability to use data to drive decisions

Tertiary qualification in Business, Marketing, Tourism or related field (preferred)

Why Flight Centre? At Flight Centre, we're on an exciting global transformation journey – building a world‑class product function that leverages our scale, expertise, and reach to deliver unmatched value for customers and consultants alike. You'll be joining a high‑performing, collaborative team with the backing and resources of one of the world's largest travel companies.

Global role with genuine strategic influence

Vibrant Brisbane base with a flexible, collaborative culture

Access to industry‑leading travel perks and benefits

Be part of a transformation that will shape the future of how we go to market

What you will enjoy: ♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‑religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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