Administration Officer/ Medical Typist - Outpatients Department

Hospital Administration Officer – Be the Heart of Our Frontline Team Join our hospital team in a dynamic administration role where no two days are the same. You’ll be the first point of contact for patients and staff, ensuring smooth service delivery through exceptional customer service, accurate data management, and high-quality administrative support. If you’re organised, professional, and thrive in a fast-paced healthcare environment, we’d love to hear from you.

About This Role As a Hospital Administration Officer, you will play a vital role in supporting patient care and service delivery within the hospital setting. Reporting to the Administration Manager, you will work autonomously while contributing to a collaborative team environment.

In This Role, You Will

Provide responsive customer service to patients, medical officers and staff via phone, email and in person.

Coordinate patient appointments, manage clinic bookings and waiting lists, and ensure transportation and follow-up appointments are arranged.

Prepare and maintain accurate electronic and manual medical records, ensuring patient confidentiality and data integrity.

About You You are a highly organised and professional administrator who thrives in a busy healthcare environment. You bring strong communication skills, attention to detail, and a commitment to patient-centred service.

You Will Demonstrate

Excellent written and verbal communication skills with the ability to liaise confidently with medical staff and patients.

Strong organisational skills with the ability to prioritise tasks and meet strict deadlines.

Ability to work autonomously while contributing positively to a team.

Cultural awareness and the ability to treat all individuals with fairness, respect and professionalism.

What We Can Offer You

We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.

We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.

We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role.

You’ll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About Us The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant. We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment. We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together.

Further information: We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

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