Credit Officer

Corporate Services | Finance | Melbourne

12 month fixed-term,full-time position

Hybrid and flexibleworking; WFH and from modern, open plan offices. We willprovide you with WFH IT equipment plus reimbursement of up to$500 for additional equipment

Reward and recognition,including competitive remuneration and careerprogression

Learning and careerdevelopment programs for all roles and levels

Flexible leave optionsand up to 26 weeks paid parental leave

Free daily breakfast andoffice social events

Genuine commitment tohealth and wellbeing, pro bono and community, and diversity andinclusion across our firm

We have an opportunity for aCredit Officer to join our national Finance team, based in ourMelbourne office.

The Finance Team at Hall &Wilcox is a team of 38 that provide financial and managementaccounting, trust accounting, accounts payable, accountsreceivable, payroll, banking and practice support functions acrossthe Firm.

Reporting to the CreditManager, you will have experience in collecting debtors for thefirm. Working closely with partners to manage debtors andcollections.

This role will form part ofthe credit control function and will assist with the day-to-dayworkflow of the team.

You will be responsiblefor:

managing debtorcollections across the insurance and commercial practices. Thisincludes collections via calls and emails;

liaising with partners toassist with collection of their clients' outstanding debtors,whilst identifying the best communication method to use giventhe circumstances;

resolving clientqueries;

assisting the Receipting& Allocation Officer with rectifying unidentifieddeposits;

maintenance andimprovement of processes and procedures to control financialtransactions;

acting as a back up tothe Receipting & Allocation Officers and assist withthe following tasks when required:

Receipting forfirm accounts

Processing clientcredit card payments

Resolving clientpayment queries

Rectifyingunidentified deposits

Preparingdocumentation for refunds of duplicate/incorrectpayments; and

ad hoc duties as requiredfrom time to time.

Aboutyou You will ideally have thefollowing skills and experience:

Minimum 3+ years’experience in credit control, ideally within a law firm orprofessional services environment;

Relevant tertiaryqualification;

Proven experiencemanaging high-volume debtor collections and receipting, with astrong track record of reducing debt and maximising cashflow;

Strong decision-makingskills in debt collection, including knowing what informationto send, who to send it to, and when to escalateissues;

Ability to build andmaintain strong internal relationships across all levels,coupled with a strong customer service focus;

Demonstrated ability towork both autonomously and collaboratively within ateam.

Advanced Microsoft Excelskills;

Highly proactive approachwith excellent organisational skills, including the ability toplan and prioritise effectively;

Exceptional verbal andwritten communication skills, strong attention to detail, andproblem-solving ability; and

High level of enthusiasm,positivity, and resilience.

Aboutus Hall & Wilcox is a leadingindependent Australian law firm. We deliver outstanding legalservices to corporate, public sector and private clients, bothAustralian-based and those offshore doing business in Australia.Our purpose is to enable our clients, our people and ourcommunities to thrive.

Hear from our people aboutwhat it’s like to work at Hall & Wilcox: bit.ly/HWpeople

Some of our recent awards andcitations include:

Best Australian Law Firm(>$200m revenue) at the 2025 Client ChoiceAwards

Ranked 7 th inthe Lawyers Weekly Top 25 Attraction Firms for 2024 and2025

Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards

Workplace Gender EqualityAgency (WGEA) Employer of Choice for Gender Equality (EOCGE)citation holder since 2018

We are known for having agreat culture that is warm and welcoming, progressive, inclusiveand supportive, and that is underpinned by our enduring values -known asHallmarks .

We are also renowned for ourSmarter Law approach.SmarterLaw means we look beyond the status quo to thinkdifferently and find solutions. Smarter Law includes enablingtechnology, challenging business models, innovative pricing andcreative resourcing.

We are a firm of the future.We offer our people interesting and challenging work, and access togreat clients. To learn more about Hall & Wilcox please visitourwebsite.

Applynow Let’s connect. Clickapply to submit your application.

At Hall & Wilcox, we arecommitted to creating and maintaining a workplace that activelyseeks to include, welcome and value unique contributions of allpeople. We encourage applications from candidates of all culturalbackgrounds (including First Nations), age, abilities, sexualorientation and gender identities.

We are also committed tosupporting candidates with disability so that every candidate isoffered a fair, equitable and supportive recruitment experience. Ifyou require any adjustments or support to complete yourapplication, or if you have any questions, please contact KimChalmers, Senior Talent Acquisition Advisor, atKim.Chalmers@hallandwilcox.com.au for a confidentialdiscussion.

This vacancy is being manageddirectly by the Hall & Wilcox Talent Acquisition / People &Culture team. We will contact our preferred agency partners shouldwe require any assistance.

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