Head Of Commercial & Growth

An established digital subscription business is entering a pivotal phase of scale. Strong foundations are in place. The next chapter is focused on efficiency, accessibility and disciplined, sustainable growth.

We are seeking a Head of Commercial & Growth to own commercial performance end to end across subscription and retail propositions.

This is not a traditional marketing role. It is a commercially accountable leadership position with responsibility for growth, pricing, unit economics and customer lifetime value.

You will operate at the intersection of marketing, digital product, trading and customer experience, with clear ownership of outcomes inside a large, sophisticated retail environment.

About the role You will lead the commercial engine of the business, balancing acquisition, retention, profitability and scale. You will make deliberate investment decisions, manage trade-offs and translate strategy into execution with pace and discipline.

The role sits within a broader retail ecosystem, requiring the ability to combine entrepreneurial momentum with enterprise governance and stakeholder alignment.

What you will own

End-to-end commercial performance including CAC, LTV, ROAS, payback and unit economics

Growth strategy across subscription and retail channels

Pricing, promotions and trading strategy

Full-funnel performance and brand marketing aligned to commercial outcomes

Digital product and customer experience optimisation to improve conversion and retention

Loyalty, referral and CRM lifecycle programs

Agency, platform and commercial partner performance

Cross-functional alignment with product, technology, finance, operations and enterprise stakeholders

What you will bring

10+ years’ experience in senior commercial, growth, eCommerce or subscription-led businesses

Proven P&L ownership with accountability for revenue and profitability targets

Deep understanding of subscription economics and lifetime value dynamics

Strong commercial judgement and confidence making data‑led investment decisions

Experience operating through scale, transition or enterprise integration

Ability to influence senior stakeholders without direct authority

A bias for action, clarity and accountability

Why apply This is a rare opportunity to step into a genuine commercial leadership role at an inflection point. You will shape the evolution of a high‑growth digital business as it scales within a complex, multi‑channel retail environment.

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