Head of AI Enablement

Melbourne | RACV Head Office

Permanent Full Time | Hybrid Working

Competitive Salary | Discounts on Selected RACV Products

New Role – play a key part within our Transformation team

About the opportunity We’re looking for a

Head of AI Enablement

to lead

enterprise-wide AI adoption

that lifts productivity, trust, and measurable value realisation. Working across

Technology, Data, Strategy & Analytics and People & Culture , you’ll embed AI into everyday ways of working and sustain change through responsible use, strong governance, and clear outcomes.

This role is not only about execution, you will

own the enterprise AI adoption strategy and roadmap , set the vision, and translate high-level objectives into actionable programs that drive adoption at scale. Embedded within the AI team, you’ll accelerate RACV’s transformation by building capability through champions, training, communications, and value tracking aligned to governance and risk frameworks.

A snapshot of what you’ll be doing Reporting to the GM AI Core Experience and Enablement, you’ll partner with senior leaders and cross-functional teams to drive adoption of

Copilot and other approved generative AI platforms , ensuring AI is used responsibly and delivers enterprise value

Develop and own the

enterprise AI adoption strategy and roadmap , and lead execution across the organisation.

Lead the enterprise-wide adoption plan for

Copilot and other generative AI platforms , including target cohorts, rollout waves and interventions.

Design and implement

change management, learning and communications

programs to build AI capability and sustain adoption.

Build and lead an

AI Champion Network at scale

across all business units, providing playbooks, enablement assets, and ongoing support.

Stay across emerging generative AI platforms (Copilot, GPT, LLMs), interpret model outputs, and collaborate with data scientists and engineers to support scalable, repeatable use cases.

Define adoption KPIs, model ROI, build executive dashboards and report outcomes to the executive committee to track progress and benefits realisation

Embed

Responsible AI policies and risk controls

into all enablement activity to meet privacy, security, and governance requirements.

Ensure enablement aligns to RACV’s AI management framework, including ethical and transparent use, compliance obligations, data protection and information security processes

Collaborate with GMs and senior stakeholders to align delivery, resolve blockers, and report on adoption outcomes.

What you’ll bring

Excellent stakeholder management and the ability to influence at all levels of the organisation.

Strong analytical and technical capability, including

adoption measurement, ROI modelling and executive dashboards .

Proven program and project delivery skills, and confidence operating in a rapidly changing environment.

Strong written, verbal and presentation skills with a talent for making complex concepts simple and actionable.

Excellent AI research skills and critical thinking, with familiarity in Responsible AI policy and governance.

Qualifications & experience

Tertiary qualification in a related discipline;

postgraduate study or certification in AI/data science

is highly regarded.

Demonstrable AI experience across

Copilot, GPT and other LLMs , with the ability to translate technical capability into business value.

Experience developing strategic plans and delivering digital programs at scale.

Experience brokering partnerships with universities, vendors and industry consortia.

Minimum

10 years

in an adaptive corporate environment; large-scale transformation experience is desirable

There’s so much on offer when you join RACV with benefits including

Generous discounts on home and car insurance policies and RACV roadside care

Great discounts across all RACV resorts

Discounts from corporate partners that are updated monthly.

Our difference At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application process You can learn more about RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Please submit your CV via the link below.

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