Head of Performance and Optimisation

Shape a market-leading business:

Help NAB’s Personal Everyday Banking deliver standout customer experience, advocacy, innovation and sustainable financial returns across branded and white‑label products. Own the numbers end-to-end:

Lead financial planning, budgeting, performance reporting and workforce (FTE) oversight, driving disciplined forecasting, transparent cost control and strong investment governance. Drive value, compliance and transformation:

Steer investment cycles, benefits tracking, vendor governance and PMO support, while strengthening controls and meeting APRA/ASIC and internal risk obligations through ongoing process improvement and cost-out initiatives.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customerabove all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this role, you will join the Personal Everyday Banking team that’s doubling down on

customer obsession, moving with speed, keeping it simple, owning it, winning together .

Each day, you’ll go above and beyond to:

Lead disciplined financial management, including cost efficiency through effective management, budget forecasting, project financials and benefits tracking and FTE management. Manage the vendor governance function for PEB. Input into the Domain Global Workforce Strategy Act as the conduit for Domain and enterprise to ensure transparency of commitments and financial and business reporting Lead the Business Performance execution function for the Domain, including tracking & improvement across key business metrics.

We’re looking for the best and brightest to deliver for our customers. You’ll need:

Significant experience in the financial services industry. Track record in large complex business. A Tertiary Degree, and/or proven industry experience in Business Management & Accounting Demonstrated business acumen Strong interpersonal skills to collaborate with cross functional teams Experience in financial modelling, data interpretation and use of analytical tools to support governance and performance reporting

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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