Head of Operations, Automation and AI

We are seeking a dynamic and forward‑thinking Head of Operations, Automation and AI to lead the charge in building out the future of automation at Gallagher Bassett. This role is an incredible opportunity for an established operational leader with effective leadership skills, a passion for innovation, and a keen interest in AI and automation. In this role, you will play a pivotal role in designing and executing automation initiatives that enhance efficiency and value delivery across our operations. You will collaborate with our various business units and divisions such as IT and BI, oversee project execution, and establish governance frameworks to ensure the success of automation solutions. This role is ideal for someone who thrives on leading projects, driving change, and shaping the future of operations in a fast‑paced and evolving environment. Responsibilities

Strategic Leadership: Develop and implement a roadmap for automation and AI initiatives across Gallagher Bassett’s operations. Identify opportunities to improve efficiencies and service delivery through automation. Evaluate and integrate suitable technologies to address operational needs. Execution and Delivery: Lead the execution of automation projects in collaboration with IT, external vendors, and business units. Drive change management strategies to ensure successful adoption of automation solutions. Oversee project delivery, ensuring alignment with organizational goals and priorities. Governance and Collaboration: Establish governance frameworks to oversee automation rollout and ensure compliance. Collaborate with global teams to leverage best practices and maintain process consistency. Act as a key liaison between leadership, IT, and business units to drive alignment and execution. Awareness and Advocacy: Build awareness of automation solutions internally through showcases, training sessions, and communication strategies. Advocate for automation initiatives externally with clients and stakeholders. Qualifications

About You We are looking for a motivated and ambitious leader who is ready to take the next step in their career. You don’t need to be an expert in AI, but you should have a solid understanding of its potential and a genuine interest in leveraging automation to drive operational excellence. Key Attributes: Highly effective leadership skills with the ability to inspire and engage teams. An innate understanding of business operations. Experience and leadership expertise within the Insurance industry will be highly desirable. A passion for innovation and a critical/forward‑thinking mindset. Strong project leadership skills, with the ability to manage multiple priorities and deliver results. Knowledge of AI and automation technologies, with a willingness to learn and grow in this space. Excellent communication and collaboration skills to engage with stakeholders at all levels, internally and externally. What We Offer

Competitive Salary:

Attractive remuneration packages with flexible work arrangements, including Work from Home options. Paid Leave:

Generous Paid Parental Leave and reproductive leave to support your family needs. Supportive Environment:

A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities. Career Growth:

Exciting career advancement prospects as our company continues to grow. Ongoing Education:

Continuous education and development opportunities through external and internal programs. Recognition and Support:

Service recognition awards and employee assistance programs for you and your immediate family members. Wellbeing Focus:

A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs. Additional Benefits:

Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash‑back offers from hundreds of retailers. How to Apply

If you are ready to take on this exciting challenge and make a difference, we encourage you to apply. Click on

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to submit your application. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position. About Gallagher Bassett

Gallagher Bassett is Australia and New Zealand's premier third‑party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self‑insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 16,500 great people worldwide in more than 140 countries.

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