Head Of Operations Support 25 / 11 / 2025 Silver Chain House

The Organisation

Join Silverchain – Australia's leading in-home care specialist.

For nearly 130 years, Silverchain has been trusted by Australians to deliver high-quality, safe, and compassionate care.

We provide complete in-home health and aged care services to over 105,000 clients annually across multiple states.

Our aspiration is simple yet powerful : to create a better home care system for all Australians.

About the Role We are seeking a dynamic and strategic leader to join our WA team asHead of Operations Support.

In this pivotal role, you will lead frontline administrative and volunteer functions to enable safe, efficient, and effective service delivery across Western Australia.

Reporting to theDirector, Commercial and Optimisation WA, you will drive operational excellence through leadership of teams, processes, and initiatives that support risk mitigation, cost efficiency, and continuous improvement.

This is a full-time permanent role offering 76 hours per fortnight.

Key Responsibilities

Lead operational support functions across WA, including administration, fleet and consumables, property management, onboarding support, document services, and event coordination.

Develop and lead the Operations Support Leadership team to deliver consistent, high-quality services aligned with business needs.

Oversee Volunteer Services to deliver a meaningful program that supports service delivery and organisational objectives.

Initiate and manage projects that enhance operational effectiveness and efficiency.

Build strategic relationships with enabling functions and service delivery teams across health and aged care.

Identify and resolve operational risks, and partner with senior leaders to implement performance improvement initiatives.

Prepare reports, briefing papers, and business cases to support optimisation and improvement.

About You

Tertiary qualification in a relevant discipline or minimum 5 years' senior operational management experience.

Proven ability to lead operational initiatives and manage complex, fast-paced environments.

Strong project management skills across all phases of the project lifecycle.

Exceptional analytical, conceptual, and problem-solving skills.

Excellent communication and interpersonal skills to engage stakeholders and lead teams effectively.

Demonstrated ability to manage and develop teams to achieve organisational goals.

Proficiency in MS Office and related software.

Employee Benefits Level 8 – Common Law Contract

Discounts from several retailers, health insurance & fitness providers etc. incl.

HBF, Medibank and NIB

Social club discounts - cheaper tickets to events & attractions incl.

cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more

Several recognition and education support programs available Referral Scheme – receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain

How to apply To submit your application, and to view a copy of the Position Description, click 'Apply'

Additional Information We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Please note that unsolicited applications from agencies will not be accepted.

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated.

We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

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