Senior Technical Consultant - ServiceNow

Senior Technical Consultant - ServiceNow Join to apply for the

Senior Technical Consultant - ServiceNow

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DXC Technology

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

Our team is growing and going from strength to strength. We have exciting projects, an incredibly talented team and great career potential.

Description The ServiceNow Senior Technical Consultant will be a member of the ITSM team reporting into Manager, ITSM, and will be responsible for designing solutions using the ServiceNow platform to meet IT priorities and goals. The ServiceNow Senior Technical Consultant will provide technical expertise to ensure that functional design meets the requirements and guide the team to help choose between ServiceNow features, configurations & customizations as appropriate and will be based in Perth.

Job Functions

Technical Consultant on ServiceNow functionality and collaborate with project teams for successful ITSM deployment in an agile manner

Technical team lead for ServiceNow module implementations, integrations, custom application development

Manage team of developer(s) for delivering functionality using SNOW platform capabilities

Liaison with Manager, ITSM to deploy best practices using SNOW capabilities

Job Requirements Skills/Abilities

Expert in the configuration, customization and administration of ServiceNow platform

Expert in the various modules of ServiceNow like Incident, Problem, Change, ITOM, Event Management, CMDB/Asset, SLM, Knowledge Management, Report/ Performance Analytics, Service Catalogs, Content Management System/Service Portal, Web Service Integration and new custom application development

Able to understand services portfolio, comprehend requirements and support project teams looking to utilize ServiceNow

Expert in the domain of platform architecture, performance tuning and application maintenance

Help with critical technical architecture documentation for existing implementations, build framework structure/templates for capturing technical information on future implementations, project work

Experience

Proven experience in handling complex foundation data source integrations like Workday as well as BAU integrations like LDAP, Emails, ebonding between different systems

Utilizing plug-ins for integrations and app development from SNOW application store and communities

Strong experience in areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands on experience with various data discovery sources like ADDM, SCCM

Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes and help manage / deploy ServiceNow capabilities / features in an agile manner

Conducting in-person and virtual training sessions for stakeholders as appropriate

Coach and oversee the activities of Vendor resources on as-needed basis for project work

Working on Agile / Scrum development process

Past Experience on Programming skills like Java Script, Core Java & Web Services, Jelly Scripting

Using ServiceNow platform for 6+ years, Managing team of developers 3+ years, Administrative role for 2+ years

Education

A Bachelor’s degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis.

Service Now Certifications, ITIL V3 Foundation, Project Management Certifications is a Plus

Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

How to apply & our commitment to you in return If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

IT Services and IT Consulting

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