Head of Quality and Practice

Aunty Grace is a rapidly growing Support at Home provider with a clear focus on improving how care is delivered — combining quality and care with smarter, more modern ways of working.

We’re on the hunt for people who are driven to create positive change, eager to learn and grow with a values-led company. There’s no politics, just a group of people coming together to achieve great outcomes for our clients and have fun doing it.

Aunty Grace provides exceptional, seamless care, with a focus on innovation. We empower people to connect, manage and deliver the right support and services. Our aim is to maximise the health, independence and lifestyle of our clients. If you want to spend more time focusing on people and less time on paperwork, Aunty Grace is the place for you. We value integrity, ease, innovation, and respect.

Our office is centrally located in Melbourne's Collins St and close to public transport, great coffee, convenient lunch spots and scenic walks to break up your day.

The Role The Head of Quality and Compliance is responsible for ensuring consistent alignment to regulatory and legislative frameworks that govern the Aged Care Sector in Australia. This role will lead with clarity and influence with their expert knowledge on matters of care quality, consumer safety and organizational governance. This role will ensure Aunty Grace’s service delivery meets the highest possible standards of governance, risk management, compliance, and integrity across the organization. Further, this role will support staff embedding a culture of continuous improvement into their daily practice.

The Head of Quality and Compliance will:

Provide strategic leadership of Aunty Grace’s quality, risk, compliance, and clinical governance functions.

Ensure the organisation consistently meets and exceeds aged care regulatory, legislative, and accreditation requirements.

Champion a culture of integrity, consumer safety, and continuous improvement across the organisation and ensure this is represented in organisational documentation, such as policies processes.

Partner with the Executive, Board, and Operations teams to strengthen governance, refine models of care, and align practice with organisational strategy.

Advise on emerging risks, trends, and best practice standards to support sustainable, high-quality service delivery.

Skills & Qualifications Expected

Tertiary education in Quality Auditing or any related discipline.

Minimum of 3 years’ experience in a Senior Clinical Management position or similar.

Proven track record in leading governance and compliance within a complex, regulated environment.

In – depth knowledge of aged care legislation, standards, and accreditation processes.

Strong analytical skills with the ability to interpret data and develop actionable insights.

Excellent written and verbal communication skills.

Postgraduate qualifications in Health Services Management, Governance, Risk Management or Quality Improvement

Background in accreditation leadership

Mandatory Requirements This offer of this role will be conditional on the preferred applicant also successfully meeting the following criteria:

The right to work in Australia

A National Criminal History Check / Police Check (working without supervision with vulnerable people) showing no disclosable Court Outcomes or Convictions.

Any other required screening to enable registration as a ‘Responsible Person’*

Vaccination status - We require proof of the initial 2 COVID Vaccinations and strongly encourage COVID boosters and an annual influenza vaccination

A current, valid Australian Driver’s License with no restrictions

Excellent references from two relevant work-related referees

Why work with us: At Aunty Grace we understand that providing great care is all about connecting with people. You will be part of a new and better way of doing things, collaborate with a passionate team, and contribute to a culture that is all about constantly improving and adding value to our clients.

In this role you will have the added benefit of:

modern hardware

great career progression opportunities

excellent company culture

If you want to apply for this role or just learn more about Aunty Grace, apply or email us here: careers@auntygrace.com.au. Don't forget to include your CV and a little bit about yourself!

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