Job Description
Pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises.
Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.
Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.
At Pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.
Be part of an exciting Tech Scale-up, with teams across Australia and the USA.
Enjoy flexible working arrangements and a great work-life balance.
Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion!
Grow your career in a culture that values creativity, innovation, and collaboration.
Access to learning budgets to accelerate your career.
The Product team operates as a highly collaborative, outcome‑driven group focused on delivering refined and scalable products while maintaining a seamless customer experience.
This role sits at the centre of how we apply AI pragmatically across the business. You will work closely with teams to identify high‑value problems, experiment rapidly, shape the roadmap and prioritisation of initiatives, and lead the delivery of impactful AI solutions from concept through to production.
Responsibilities
Define and own the AI roadmap across product and internal operations, ensuring alignment with company goals.
Prioritise initiatives across rapid wins, foundational platform work, and long‑term strategic opportunities.
Partner with senior leadership to ensure AI investments deliver measurable business and customer outcomes.
AI Product Delivery
Lead end‑to‑end delivery of priority AI initiatives—from discovery to production launch.
Prototype, test, and iterate on AI workflows to validate concepts quickly.
Own PRDs, workflows, success metrics, rollout plans, and ongoing iteration.
Collaborate closely with engineering and design teams to build production‑ready AI features.
Actively use AI tools and models as part of day‑to‑day work.
Experiment with AI‑powered solutions before scaling.
Design and refine prompts, agent flows, system logic, and guardrails to support quality and safety.
Partner with leaders across Product, Operations, Support, Finance, and Marketing to identify and shape impactful AI use cases.
Translate concepts into clearly scoped, deliverable initiatives.
Establish shared AI patterns, standards, and best practices across the organisation.
Ensure AI initiatives address real customer or operational needs.
Use qualitative and quantitative insights to guide prioritisation, delivery, and iteration.
Stay current with emerging AI tools, platforms, and best practices.
Balance innovation with reliability, security, cost, and regulatory needs.
Ensure responsible and safe use of AI, especially in high‑stakes or regulated workflows.
About You
This role is ideal for someone who is hands‑on, outcome‑focused, and passionate about delivering seamless and valuable customer experiences.
Proven experience as a Product Manager in a fast‑paced tech environment, comfortable navigating ambiguity and moving quickly.
Hands‑on experience building and shipping AI‑powered products or internal tools.
LLM‑powered workflows and/or agentic systems
Prompt design, orchestration, and context management
Strong understanding of production AI considerations, including:
Hallucinations, drift, and failure modes
Guardrails, retries, evaluation, and observability
Cost, latency, and quality trade‑offs
Strong discovery, prioritisation, and execution capabilities.
Ability to communicate complex technical concepts clearly to diverse audiences.
We know not everyone will meet every requirement, and that's okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.
A few more things...
Successful candidates joining the team will need to complete a National Police Record Check.
Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.
We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.
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