Service Delivery Manager

Reporting to Regional Director - APAC

Job summary To Manage Relationship with multiple blue chip organisations, strengthening the relationship with key stakeholders across the business. Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal

Key Responsibilities Manage several customer accounts through:

Customer Success and Service Delivery

Create an engaged relationship with your Buyer customers to maximise customer success and service delivery.

Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach.

Follow the onboarding process for both Buyer and Supplier from start to completion.

Develop each Buyer’s use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution.

Develop heatmaps and other tools for the Buyers to ensure that they can see the value of the data quickly and easily.

Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds.

Ensure Supplier escalations are correctly managed, and an escalation process is in place with the Buyer(s) for successful resolution.

Work with colleagues to maintain the quality of Hellios’ data and systems.

Build your knowledge of the industry, relevant legislation that will affect your customers and Hellios’ markets.

Benefits

This post will attract a competitive salary and our benefits include:

25 days’ annual holiday and public holidays

Paid leave including but not limited to personal sickness/carer’s leave; parental leave; compassionate leave etc.

Superannuation

Blended working

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