Job Description
Overview
Deliver results by blending off-the-shelf platforms with custom-built automation and AI. You'll lead the delivery and adoption of internal systems that reduce toil, speed up delivery, and deliver commercial value. Your toolkit includes both our internal dev team and a range of off-the-shelf SaaS platforms like Pia, CloudRadial, Power Automate, UiPath, and Azure OpenAI. This is a leadership and delivery role focused on turning automation potential into business outcomes. You'll manage a small, talented team, drive adoption, model ROI, and ensure the right mix of build vs buy.
Duties
Delivery Leadership: Own the roadmap across internal platforms - including both off-the-shelf and custom-built solutions. Guide the PM in backlog management, remove blockers, and ensure timely delivery
Team Management: Lead and coach a team of 5-7 engineers. Support their growth through structured 1:1s, feedback, and personal development planning
Adoption & Change: Ensure solutions (built or bought) actually get used. Roll out adoption plans including internal comms, metrics, training, and follow-up to hit 80%+ active usage within 90 days
Build vs. Buy Judgement: Evaluate whether to customise, extend, or replace existing systems. Lead rapid scoping, proof-of-concepts, and ROI modelling
Technical Oversight: Ensure secure, API-first, scalable architecture, whether implementing off-the-shelf tools or building in-house
Commercial Discipline: Make value-based decisions. Align all work to commercial returns, staff efficiency, or customer outcomes
Qualifications
Experience delivering internal systems and automation projects, ideally in an MSP or SaaS-heavy environment
Proven team leadership experience, growing, mentoring, and managing engineers
Strong understanding of Agile delivery, system ownership, and change management
Commercial focus, confident in ROI modelling, licensing decisions, and impact-led prioritisation
Technical fluency with APIs, integration design, and security best practices
Clear playbook for driving adoption, not just shipping features
Bonus: familiarity with platforms like Pia, CloudRadial, Power Automate, UiPath, Azure OpenAI, or ConnectWise ecosystem
What Success Looks Like
Team performance: The team is engaged, delivers consistently, and staff turnover is low
Feature adoption: At least 85% of intended users are actively using new features within 90 days of release
Return on investment: Each project delivers a clear, measurable benefit within 12 months
Sprint delivery: At least 85% of the planned work is completed each sprint
Benefits
A competitive salary as part of a great package
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
Hybrid working arrangements for flexible work-life balance
1 paid study day every month and support towards certifications and qualifications
Staff are encouraged to take advantage of weekly internal training sessions and library
Personal and professional development programs including FastTrack mentor, Leadership Lab and Leadership Academy
MAD Council focusing on equality, charity, and the environment
Option of a Tesla company car as part of your ongoing employment package (conditions apply)
Regular social events and a great team culture
Profit share as loyalty incentive for long termers
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: IT Services and IT Consulting
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