Compliance & Quality Officer (NDIS)

We are looking for an experienced Compliance & Quality Officer to join us in a casual capacity (8–12 hours per week).

This role is ideal for someone who enjoys structure, continuous improvement, and quality systems, and is confident working autonomously in a small but growing team.

You will be responsible for overseeing all compliance and quality functions including:

Internal audits aligned with NDIS Practice Standards

Maintaining staff compliance & training records (WWCC, NDIS worker screening, competencies, refresher training)

Quality Management System maintenance

Updating policies and procedures

Managing incident and reportable incident processes

Overseeing the complaints management system

Maintaining risk registers (participant & organisational)

Maintaining the Continuous Improvement Register

Ensuring audit evidence is current and accurate

Preparing monthly quality & risk reports for the Director

This is a key role that directly supports the organisation’s compliance, governance and service safety.

Key Responsibilities

Conduct scheduled internal audits and prepare audit evidence

Analyse incidents, complaints and risks; elevate where required

Maintain accurate, up‑to‑date documentation and registers

Review and update quality policies and procedures

Monitor staff training, competencies and screening compliance

Implement and track quality improvement initiatives

Assist in preparation for mid‑term and recertification NDIS audits

About You

You are detail‑oriented, organised, and confident working independently.

You enjoy quality systems and understand the importance of compliance in the NDIS sector.

Experience in NDIS compliance, quality, governance or auditing.

Strong knowledge of NDIS Practice Standards & Quality Indicators.

Experience with incident, complaints and risk systems.

Ability to conduct internal audits and prepare evidence.

Strong policy and documentation skills.

Excellent written communication and attention to detail.

Ability to work autonomously and manage priorities.

Experience with high‑intensity supports or clinical environments.

Experience preparing organisations for NDIS audits.

Qualifications in community services, disability, health, or quality management.

$55–$65 per hour + super (depending on experience)

Flexible work hours—spread your time across the week

Work‑from‑home flexibility

Grow with a supportive organisation

Lead the compliance function and make meaningful impact

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