Global CX Workforce Optimisation Leader

A leading software provider is looking for a Head of Workforce Planning & Optimisation to enhance customer experience through strategic workforce management. This role involves designing and executing an AI-augmented workforce ecosystem, leading a global team, and acting as an advisor to senior leadership. Key skills include workforce management experience and the ability to provide data-backed recommendations. The position is based in Melbourne with a hybrid working model. #J-18808-Ljbffr