Insurance Contact Centre Lead - Service & Ops Excellence

A leading insurance provider is seeking a skilled Contact Centre Manager to lead their customer‑facing teams, driving service excellence and performance. The role requires proven leadership in customer service environments, effective communication skills, and the ability to manage change. With a focus on operational excellence, this position provides opportunities for career development, flexible hybrid working, and a comprehensive benefits package including hybrid working options and paid study support. #J-18808-Ljbffr