General Manager - Aged Care

About the Role

Reporting to the Chief Operating Officer, Residential Age Care, the General Manager of Residential works alongside the Quality Director to provide support and leadership to the residential aged care homes, ensuring care, compliance, and commercial governance. This role collaborates with functional support staff, facility staff and consumers to ensure that the systems and support provided to staff who deliver efficient, high‑quality care. The General Manager is located at our central office in Rivervale and will travel to residential aged care sites as needed. Responsibilities

Ensure financial reporting and budget compliance are maintained and achieved Provide support and direction to facilities management to ensure achievement of key financial performance indicators such as occupancy, AN‑ACC reviews, and achievement of cost controls Ensure all workforce performance reflects policy guidelines and is clearly articulated to staff Support recruitment and retention capabilities to build staffing capacity Provide operational oversight to building and asset management functions Ensure compliance with Commonwealth regulations and reporting requirements Contribute to reporting functions to ensure high prevalence and high impact risks are managed Contribute to business growth and new service and revenue opportunities Prepare and write board reports to contribute to organisational governance Foster a collaborative relationship between our central support office and homes for best outcomes Contribute to internal committees and working groups as required to represent residential care Outbreak management including after‑hours support and coordination Travel regionally as required Working With Us

We are committed to being an employer of choice and offer a positive and supportive environment plus the following benefits: Not‑for‑profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits Corporate Health Insurance discount Free employee assistance program A diverse range of services which allows professional development and growth Paid parental leave Annual leave starting at 4 weeks Carers/personal leave Service awards for long‑standing employees Flexible working environment How to Apply

To express your interest, please apply with an up‑to‑date resume and a cover letter outlining your experience and suitability. If your application progresses to an interview, you may be asked to provide: National Police Clearance – current within 6 months (or evidence of application) A completed pre‑employment health questionnaire About Us

Established over 50 years ago, Southern Cross Care WA is a purpose‑driven, not‑for‑profit organisation contributing to social, health and economic development in WA. We enable the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over 3,000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

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