Head of Operations

Our client is seeking an experienced and forward‑focused

Head of Operations

to take charge of the business functions that drive efficiency, service quality, and internal support across their high‑performing real estate organisation. This position will suit a strong operational leader who thrives on developing people, refining systems, and ensuring smooth day‑to‑day workflow.

The Role

Oversee daily operational activity across sales support, agent and property marketing, reception, and general office administration

Lead and develop an eight‑person team, providing structure, coaching, and continuous performance support

administrative tasks are completed within agreed service standards and meet quality expectations

Assess current workflows and introduce improvements that enhance efficiency and service delivery

Take full ownership of operational planning, including anticipating challenges and resolving issues promptly to maintain seamless business performance

Provide dependable support to agents and broader team members, contributing to stronger productivity and an improved client experience

Deliver regular updates and reporting to the directors on team outcomes and operational initiatives

Candidate Profile

A minimum of 5 years’ experience in real estate operations or a related property support role

Must have

your real estate qualification

A proactive, confident leadership style with the ability to set clear expectations and guide team outcomes

Strong self‑management skills and the ability to work autonomously

Demonstrated experience enhancing team capability within a fast‑paced service environment

Excellent relationship‑building skills to foster collaboration across all areas of the business

A commitment to continuous improvement across systems, processes, and operational structure

Full Australian working rights and current residency

A valid driver’s licence

Benefits

A performance bonus incorporated into the remuneration package

Participation in leadership team activities, strategy events, and retreats

A family‑friendly, people‑first environment

Strong staff longevity, with more than 20 team members celebrating five or more years with the business

A supportive, relationship‑driven culture with high levels of internal cooperation

This is an excellent opportunity for a capable and motivated operations leader to join a respected real estate organisation and play a pivotal role in its continued success.

Application Questions

Which of the following statements best describes your right to work in Australia?

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