Project Manager, Professional Services

Overview Cvent Australia is looking for a Project Manager on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions.

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.

In This Role, You Will

Serve as the primary customer contact, managing their pre‑event and onsite experience in the Cvent platform across a range of event sizes and complexities

Manage several concurrent projects of differing sizes and complexity

Lead projects through engaging with the customer, vendors and internal resources to ensure the success of the project

Communicate and adhere to project milestones and internal metrics

Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions

Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials

Troubleshoot potential issues to ensure the customer’s success at their event

Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects

Identify and define product improvements and enhancements as they pertain to client needs and overall deployment

Configure event specific technology throughout the project lifecycle

Manage the event‑day implementation team

Work with finance on reconciling projects

Travel within this role will vary based on the type of event projects being managed – approximately 40% travel

Perform other duties as assigned

Here’s What You Need

Bachelor’s degree or equivalent experience

Cvent Advanced Certification highly preferred

Audio Visual and Production experience recommended

Basic networking knowledge is an asset

Experience with event planning, project management or customer success

Excellent communication skills (verbal and written)

Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc.

Ability to multi‑task and ability to work in a dynamic, fast‑changing entrepreneurial environment

Must be able to integrate knowledge across disciplines to ensure event execution success

Ability to work within a team to achieve goals

Strong business acumen, ethics and high integrity

Excel at developing relationships over the phone, email and in person

Strong understanding of the onsite event management experience

Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

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