Customer Experience Quality & Coaching Lead

A leading contact centre is seeking a Quality and Coaching Lead to enhance customer service quality through monitoring and coaching. This role involves conducting quality audits, providing actionable feedback, and partnering with various teams to ensure compliance with standards. Strong experience in coaching within a contact centre and analytical skills are essential. The successful candidate will utilize tools like Genesys AI and CRM systems to drive performance improvements and support frontline talent. The position is based in Noble Park for a duration of 6 months. #J-18808-Ljbffr