Risk Service Executive (13 Months Fixed Term)

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Risk Service Executive (13 Months Fixed Term)

role at

Capricorn

About Capricorn Capricorn is one of Australia and New Zealand’s largest member‑owned organisations, providing financial and business solutions to members. Our flagship Trade Account offers instant credit with over 1,600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We support over 31,000 members across the region and facilitated nearly $4 bn in sales last year.

Role Overview As a Risk Service Executive, you will support members and help protect what matters most. This dynamic phone‑based sales role focuses on retaining existing business and growing the portfolio through proactive, meaningful conversations.

Key Responsibilities

Manage the full end‑to‑end process of existing business protection renewals.

Conduct outbound renewal calls to engage members at the right time.

Use strong sales and listening skills to identify member needs and recommend suitable additional products or sections.

Build rapport quickly and earn trust with members and Capricorn Mutual field staff.

What You'll Bring You’ll thrive if you enjoy meaningful phone conversations, have a natural ability to influence, and love finding solutions that genuinely help people.

Required Skills

Demonstrated sales ability within a call‑centre environment.

Excellent communication skills with a creative, solution‑focused mindset.

Confidence juggling multiple systems while maintaining quality conversations over the phone.

Intermediate proficiency across the Microsoft Office suite.

Experience

Minimum of 2 years’ experience in a sales and service‑oriented role.

Experience in the insurance or risk protection industry (highly regarded).

Previous experience using CRM systems.

Prior outbound sales experience is highly desirable.

Qualifications

ASIC RG146 Tier 1 qualification (desirable).

Benefits

Work flexibility: flexible hours, WFH arrangements.

Development opportunities and training.

Paid parental leave.

Social calendar with virtual and face‑to‑face events.

Rewards and recognition program, wellness program, additional leave purchase.

Required Job Details Seniority level: Entry level

Employment type: Contract

Job function: Other

How to Apply If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and details on Capricorn, please visit capricorn.coop/careers.

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